The Chicken or the Egg, Employee Retention or Customer Retention – Which Should Come First?

The endless cycle of hiring, training, and inevitably replacing team members must stop. Given the enormous expense and instability associated with replacing and training new members, the importance of engaging and retaining current people on the team is even more critical.
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Workplace Flexibility in Action: These Companies Are Getting It Right

You don’t have to provide unlimited time off or yearlong sabbaticals to take steps toward providing more workplace flexibility. Start small by taking steps to change your culture so team members who take advantage of flexibility options are on equal footing with those who are not.
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