Leadership Development Tactics for Effective Succession Planning

From the junior to the executive level, it’s natural for our teams to be thinking about “what’s next” for their career. While it’s great to have ambition about your personal goals, there seems to be a disconnect when we think about how the future looks for our companies. The lack of a strong [...]
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Is Your Company Culture Helping or Hindering Employees from Speaking Up?

Regardless of our role, we all want to work with people who truly value our input. As leaders, it’s our responsibility to craft workplaces which promote a “speak up culture” where everyone feels supported enough to express their opinions, and where they can be confident that their contributions [...]
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The Chicken or the Egg, Employee Retention or Customer Retention – Which Should Come First?

The endless cycle of hiring, training, and inevitably replacing team members must stop. Given the enormous expense and instability associated with replacing and training new members, the importance of engaging and retaining current people on the team is even more critical.
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