Putting the Cherry on Top: Leadership, Business, and Talent Strategies Converge

How does your organization define leadership? Is that definition understood by all of your employees?  These simple questions drive leadership development, so much so, that nothing else is as critical for any organization seeking to strengthen leadership development and align it with core [...]
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The Chicken or the Egg, Employee Retention or Customer Retention – Which Should Come First?

The endless cycle of hiring, training, and inevitably replacing team members must stop. Given the enormous expense and instability associated with replacing and training new members, the importance of engaging and retaining current people on the team is even more critical.
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